Privacy Policy
Last updated: 04 May 2026
This Privacy Policy explains how NAUTIC d.o.o. collects, uses, stores and protects personal data of users of the website and webshop shop.nautic-zd.hr.
1. Data Controller
The data controller is:
NAUTIC d.o.o.
Marina Dalmacija 10
23206 Sukošan, Croatia
E-mail: info@nautic-zd.hr
Website: shop.nautic-zd.hr
For any questions regarding personal data protection, you may contact us at: info@nautic-zd.hr.
2. Personal Data We Collect
When using our webshop, we may collect the following data:
– first and last name
– billing and/or shipping address
– e-mail address
– phone number
– order and purchased product details
– data required for invoice issuing
– IP address
– technical data related to website usage
– communication sent to us via contact forms, e-mail or phone
We do not collect payment card details if the payment is processed through an external payment service provider. Such data is processed by the payment provider according to its own privacy policy.
3. Purposes of Processing
We process personal data for the following purposes:
– receiving and processing orders
– delivering products
– issuing invoices and fulfilling legal obligations
– communication related to orders
– responding to customer inquiries
– handling complaints, returns and refund requests
– maintaining website security
– improving user experience
– sending marketing communications, only if you have given consent
4. Legal Basis for Processing
We process personal data based on:
– performance of a contract or pre-contractual steps, when processing orders and inquiries
– legal obligation, for example when issuing and storing invoices
– legitimate interest, for example website security, prevention of misuse and basic business communication
– consent, for example for newsletters, marketing cookies and non-essential analytics tools
You may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
5. Who We Share Data With
We may share personal data with trusted processors and partners when necessary to provide our services, including:
– hosting and IT service providers
– delivery companies
– payment service providers
– accounting services
– e-mail and communication tool providers
– analytics and marketing tools, if you have given consent
– competent authorities where required by law
We only share the data necessary for a specific purpose.
6. Data Retention
We keep personal data only for as long as necessary for the purpose for which it was collected or as required by law.
Examples:
– order and invoice data is stored in accordance with accounting and tax regulations
– customer inquiry data is stored for as long as necessary to process the inquiry and any follow-up communication
– newsletter data is stored until consent is withdrawn or the user unsubscribes
– technical and security logs are stored for a reasonable period necessary for system security
7. Your Rights
Under applicable personal data protection laws, you have the right to:
– request access to your personal data
– request correction of inaccurate data
– request deletion of data where applicable
– request restriction of processing
– object to processing
– request data portability
– withdraw consent where processing is based on consent
– lodge a complaint with a supervisory authority
To exercise your rights, contact us at info@nautic-zd.hr.
The supervisory authority in Croatia is the Croatian Personal Data Protection Agency, Selska cesta 136, 10000 Zagreb, website: www.azop.hr.
8. Data Security
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.
The website uses security measures such as SSL/TLS encryption, controlled administration access and regular system maintenance.
9. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the webshop to function, such as cart, checkout and security cookies. Analytics and marketing cookies are used only with your consent.
More information is available in our Cookie Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology or business operations. The updated version will be published on this page.